Taking things into their own hands…

Dealing with angry guests can be a very stressful thing.  Working in a movie theatre, it’s something that I pride myself on doing well, but not something that I look forward to doing.  However, I recognize that it’s an important part of my job, so I will do it without complaining… much.  In any case, I’ve had some experiences where guests try to take things into their own hands.  This, in my opinion, is where things get really complicated, and myself or one of my coworkers is stuck in a situation where we are in the middle, trying to mediate. Read more

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